Configuring incoming Instant Message appearance

Use these settings to define an incoming instant message. You can also specify messages to be sent automatically as greetings when you begin IM interaction or as responses when receive to an instant message. The messages set using the this procedure are available through the Add Response button on the IM window.

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  1. On the top bar, click System Options > Agent Preferences.

    The Agent Preferences dialog box appears.

  2. In the Agent Preferences dialog box, select Instant Messaging.

    The Instant Messaging panel appears with General, Alerts, and Responses tabs.

  3. Click the General tab and perform the following steps:
    1. In the Greeting field, enter your automated IM greeting.
    2. Choose a value from the Minutes drop-down list for Avaya one-X Agent user interface to automatically display the status as Away when the system is in the idle status. By default the value is set to 15 minutes.
    3. Select the Allow desktop sharing option to activate desktop sharing.
  4. Click the Alerts tab, and perform the following steps:
    1. Select the Display main window option, if you want the system to display main Avaya one-X Agent window on the foreground for an incoming message.
    2. Select the Display IM window option, if you want the system to display the incoming message directly in an IM window.
    3. Select the Flash icon option, if you want the system to flash the one-X Agent icon to flash on the task bar for an incoming message.
  5. Click the Responses tab to set your automated IM response using the following steps:
    1. Click the + button.
    2. Double-click the Untitled box and name the text for your automated IM response.
    3. Repeat steps a and b to add more IM responses.
    4. To user the IM responses, click the Add response button on the IM window and select the IM response and press Enter.

      You can record multiple responses and use them anytime during your IM interaction

  6. Click OK on the Instant Messaging panel to save your settings.
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Example

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